Madeline Eiden
IndexPage_ADM_040719.png

ADM Bulk Assignment

Assigning Axon Devices to Police Officers

preview_Success_01.png
 

When an officer in the field records a critical event on a camera that is associated with another officer, searching for the video of the event in Evidence.com becomes more difficult. Time wasted at the station means time wasted in investigating critical incidents, and delayed sharing of information with the public.

The old system of assigning cameras was both time-consuming and error-prone. A mobile application was built that could leverage the NFC chips in Axon devices to quickly and accurately assign cameras to police officers.

TASER 7 would be the first TASER weapon to be supported in the app, and along with it, many other accessory devices would need to be supported, such as batteries and cartridges. My team was tasked with building a way to assign multiple devices to a single officer.

 

Project Overview

PROJECT REQUIREMENTS
Add multiple device assignment functionality
Add support for new device types

SCOPE
Design new features for existing mobile app
About 3-4 months

MY ROLE
UI/UX Design
Create visual assets for new device types

TEAM
PM — Kevin Shah
Engineering — Meng Huang

 
 

Old Bulk Assignment (Evidence.com)

 
In order to assign many devices at once, an administrator would have to manually enter the serial numbers of the devices and the names of the officers to whom they would be assigned. Assigning multiple devices to a single officer was not yet support…

In order to assign many devices at once, an administrator would have to manually enter the serial numbers of the devices and the names of the officers to whom they would be assigned. Assigning multiple devices to a single officer was not yet supported.

 
 

Problems

  • There is no way for users to assign multiple devices to a single officer

  • The manual bulk assignment process is tedious and prone to errors

 

Users

SERGEANT

  • In charge of 30 patrol officers (aka section or unit)

  • Assigns devices to officers in their section

  • Gives daily briefings to sections at the beginning of a shift: BOLO alerts (be on the lookout), any community events needing extra patrol, etc. 

ARMORER

  • In charge of mid-size agency's (600 sworn officers) firearms and CEWs

  • Places orders for CEWs, cartridges, and batteries based on the agency's needs

  • Operates the training facility at the agency where any extra CEWs and equipment are kept

  • Runs firmware updates once per quarter

 

Project Priorities

  • Support assignment of multiple devices to a single officer

  • Add support for the TASER 7 CEW, the TASER 7 Battery, and TASER 7 Cartridges

  • Add support for different methods of scanning a device, since not all Axon devices have NFC chips

 

Process

 

Sketches

 

Whiteboards

 

Users need to be able to hand off multiple devices at once to a single officer to speed up the process of assignment. They might be assigning the officer's camera, CEW, and cartridges all at once. Or they might be handing out a brand new shipment of cartridges, up to 4 cartridges per officer. Entering serial numbers one at a time would be (is) a nightmare.

 
 

Wireframes

Screen Shot 2019-04-04 at 3.07.47 PM.png
 

Explorations

Exploration_SMALLArtboard 4.png
 

Visual Assets

IMG_0291.jpg
IMG_0257.jpg
 

Key Decisions

  • Large switch at bottom of screen will force divergence on scan method, not device type

  • A shopping cart model is familiar - don't reinvent the wheel

  • Keep the language in the UI understandable, but don't sacrifice accuracy

    • Ex. datamatrix vs. 2D code vs. barcode

 

Solution